TERMS OF SERVICE
This page, together with the other documents referred to on it, tells you the terms and conditions (the “Terms”) on which you may make use of our website: https://www.theauroranight.com/ (the “Website” or “Site”) whether as a guest or a registered user. Please read these Terms carefully before ordering any Products from the Site. By using the Website, you indicate that you accept these Terms and that you agree to abide by them.
We reserve the right to change these Terms at any time without notice to you by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of the Website after changes are posted constitutes your acceptance of the amended Terms.
In order for you to use the site, you must be a least 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
You are responsible for all access to the Website through your Internet connection and for bringing these Terms to the attention of all such persons.
You shall not in any way use the Website or submit to us or to the Website or to any user of the Website anything which in any respect:
is in breach of any law, statute, regulation or by-law of any applicable jurisdiction;
is fraudulent, criminal or unlawful;
is inaccurate or out-of-date;
may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;
impersonates any other person or body or misrepresents a relationship with any person or body;
may infringe or breach the copyright or any intellectual property rights (including without limitation copyright, trade mark rights and broadcasting rights) or privacy or other rights of us or any third party;
may be contrary to our interests;
is contrary to any specific rule or requirement that we stipulate on the Website in relation to a particular part of the Website or the Website generally; or
involves your use, delivery or transmission of any viruses, unsolicited emails, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
You agree to comply at all times with any instructions for use of the Website which we make from time to time.
WEBSITE ACCESS, SECURITY & ACCURACY
While we endeavour to make the Website available 24 hours a day, we cannot be liable if, for any reason, the Website is unavailable for any time or for any period. We make no warranty that your access to the Website will be uninterrupted, timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, we may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.
Access to the Website may be suspended or withdrawn to or from you personally or all users temporarily or permanently at any time and without notice. We may also impose restrictions on the length and manner of usage of any part of the Website for any reason. If we impose restrictions on you personally, you must not attempt to use the Website under any other name or user.
We do not warrant that the Website will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any computer equipment, software, data or other property as a result of your access to or use of the Website or your obtaining any material from, or as a result of using, the Website. We shall also not be liable for the actions of third parties.
We may change or update the Website and anything described in it without notice to you.
While we endeavour to ensure that information and materials on the Website are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and, to the extent permitted by law, we do not accept any liability for any errors or omissions. This shall not affect any obligation which we may have under any contract that we may have with you to provide you with services, including any obligation that we may have under that contract to provide you with accurate information and advice, and which we may do through a secure part of the Website available to people who use the appropriate password.
The material contained on the Website is provided for information purposes only and it shall not give rise to any commitment or obligation by us. Any information on the Website shall not constitute any part of an offer or contract.
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won't work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies.
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customise the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
Prices for our products are subject to change without prior notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We have made every effort to display as accurately as possible the colours of our products that appear on our Website and social media accounts. However, as monitors or screens vary, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate. Variations in colour are completely normal and to be expected.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be used for malicious intent or activities.
We do not accept any responsibility or liability for the incorrect purchase of our products. Please take careful note and provide us the precise measurements, primarily shown in centimeters (cm). We can, however repair it for you - just send it back to us and we will restring using the correct measurement. Shipping fees (back and forth) will be shouldered by the client.
We do not accept any responsibility or liability for the incorrect purchase of our products or incorrect information submitted while filling out the Order Form. All submitted orders should be final.
We offer free repair up to 6 months from the date of purchase. Shipping back and forth will be shouldered by the client. Please allow up to at least 3-7 days upon receiving your bracelet to be repaired as each piece must go through an entire cleansing process again.
There will be at least 3-5 business days period to prepare for your orders. Delays may occur due to increased amount of orders (especially during promos / sales and the Holiday Season). As a reminder, we do not have ready made Crystal Bracelets, Crystal Amulets, Crystal Candles and Crystal Sacred Essences. We customise and make them individually for each client solely because our Intl. Cert. Usui Reiki & Crystal Reiki Master/Teacher @thewhimsicalarcane cleanse, charge and program them specifically for our clients’ healing needs.
Pre orders require payment to be made at checkout.
Please note that due to the nature of pre-order items, we will not be accepting cancellations.
We cannot estimate or guarantee a specific ship date. We will ship orders the moment they are available.
Sometimes the ordered items will arrive later than 1-3 months due to several factors (eg: customs, overseas shipping)
Please do not order if you are unable to wait.
If you combine in-stock and pre-ordered items, ALL items will be shipped at once when all pre-ordered items are available.
Once you placed an order with us, it means that you are willing to accept these terms & conditions.
We do not accept order cancellation. Once your orders have started its creation and cleansing process, know that we are working with them energetically, setting an intention for the wearer's highest good. As a reminder, we do not have ready made Crystal Healing Bracelets, Crystal Amulets, Crystal Candles and Crystal Sacred Essences. We customise and make them individually for each clients solely because our Intl. Cert. Usui Reiki & Crystal Reiki Master / Teacher cleanse, charge and program them specifically for our clients healing needs.
After placing your order, please send copy of deposit slip or screenshot of completed mobile transaction to email@example.com along with your ORDER NUMBER. Kindly allow us at least 24 hours (upon receiving your proof of payment) to verify and confirm your payment. Should your order fall on a weekend, the 24 hours payment verification will start on Monday.
Payment is due within 24 hours of issue. Failure to comply within the time limit will automatically cancel your order. Please be informed that our system will tag you as BOGUS BUYERS should it detect a history of cancelling of orders, failure to settle your account within the time limit or any malicious activities and such will result to immediate termination of future services.
In order to be fair, we strictly follow a payment first policy.
For proper documentation, security and order processing, we do NOT accept copy of deposit slip, screenshot of completed mobile transaction or special requests sent via Instagram / Facebook DM. Due to massive incoming of messages on Instagram / Facebook DMs, there may be a chance that we may not be able to receive your messages or may tend to overlook it. Please check your email regularly.
All orders will be shipped on Mondays - Fridays only. There will be no shipping during Full Moons, Holidays, Saturdays & Sundays.
We do not have any control of courier's shipping fees and delivery schedules.
We are not responsible for any weather related damage, delays, lost, stolen or any handling concerns once package has been shipped.
Please provide your FULL NAME for identification purposes done by the courier when they deliver your parcel. This is to ensure that they are delivering parcels to the correct owners.
Please provide COMPLETE AND CORRECT SHIPPING INFO. We are not responsible if your package went missing or marked as undelivered due to incomplete or incorrect shipping info that was provided. We always make sure that we write down your shipping info on the courier's waybill exactly as you have provided us.
Customers should accept the responsibility to frequently check the status of the shipment. We are not responsible should customers miss courier delivery.
Please track your package via the courier's website using the tracking number we have provided.
We will send you your tracking number as soon as the courier picked up your order/s.
Shipping update usually takes about 6-12 hours (more if they are having a systems maintenance or delay in shipping schedule) after the parcel has been picked up. Any questions regarding the status of your parcel, please contact LBC Customer Care at 02 88585999.
We do not offer Cash On Delivery and thus, paid for your shipping upon pick up of your orders. Please be advised that there should be NO fees to collect upon receiving your order. Should courier ask for shipping payment, please get the rider's name and report to LBC Customer Care at 02 88585999.
For safety reasons, some local areas are on lockdown due to COVID-19. Please ensure that your area allow couriers to pass so they can deliver your order/s. If your area is on lockdown, please inform us by writing it down on the Notes section before you Checkout or if you have already checked out, kindly email us at firstname.lastname@example.org along with your ORDER NUMBER so we can find other means to ship your order/s.
If you have any inquiries regarding your shipping status, we highly encourage our customers to contact courier's Customer Care. The reason for this is for customers to be able to provide additional information the courier might need - information that we were not provided (shortcuts, area rerouting or lockdowns, landmarks etc) upon placing an order. Rest assured that we will also file a report and make a follow up with the courier regarding your parcel.
All International Customers are responsible for any Customs / VAT fees that occur when the product arrives to your country.
All Free Domestic Shipping coupons are valid only in the Philippines.
THIRD PARTY LINKS
We have no control over and accept no responsibility for the content of any site to which a link from the Website exists (unless we are the provider of those linked sites). Such linked sites are provided “as is” for your convenience only with no warranty, express or implied, for the information provided within them. We do not provide any endorsement or recommendation of any third party site to which the Website provides a link.
You must not, without our permission, frame any of the Website onto your own or another person’s website.
CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at email@example.com.