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PAYMENT POLICY

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You will be redirected to PayPal after clicking “Checkout with Paypal”. Choose whether Direct Payment or "Pay with Debit or Credit Card". 

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PayPal Pay Later available!

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BPI: 3779 034 894

Eisel Eunice Laygo

Savings

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Go to your GCash app and tap on Transfer (3rd icon on the top row that looks like a bank).

 

Select BPI.

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Enter our bank account information.

Important Notes:

  • After placing your order, please send copy of deposit slip or screenshot of completed mobile / online banking transaction to theauroranightcrystals@gmail.com along with your ORDER NUMBER. Kindly allow us at least 24 hours (upon receiving your proof of payment) to verify and confirm your payment. Should your order fall on a weekend, the 24 hours payment verification will start on Monday.

  • Payment is due within 15 minutes of issue. Failure to comply within the time limit will automatically cancel your order. Please be informed that our system will tag you as BOGUS BUYERS should it detect a history of cancelling of orders, failure to settle your account within the time limit or any malicious activities and such will result to immediate termination of future services.

  • In order to be fair, we strictly follow a payment first policy.

  • For proper documentation, security and order processing, we do NOT accept copy of deposit slip, screenshot of completed mobile transaction or special requests sent via Instagram / Facebook DM. Due to massive incoming of messages on Instagram / Facebook DMs, there may be a chance that we may not be able to receive your messages or may overlook it. 

  • Business days are Mondays - Fridays only.

 

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SHIPPING POLICY

SHIPPING POLICY
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DOMESTIC

2 - 3 business days (NCR)

3 - 30 business days (Provincial)

shipping except during Holidays & Sundays. 

Real Time Tracking

Door-to-door

EXPECT DELAYS IN DELIVERY DURING LOCKDOWNS

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INTERNATIONAL

10 - 30 business days shipping except during Holidays & Sundays. 

Real Time Tracking

Door-to-door

EXPECT DELAYS IN DELIVERY DURING LOCKDOWNS

Important Notes:

  • All orders will be shipped on Mondays -  Fridays only. There will be NO shipping during Full Moons, Holidays, Saturdays & Sundays.

  • Business days are Mondays - Fridays only.

  • We do not have any control of courier's shipping fees and delivery schedules.

  • We are not responsible for any weather related damage, delays, lost, stolen or any handling concerns once package has been shipped. 

  • Please provide your FULL NAME for identification purposes done by the courier when they deliver your parcel. This is to ensure that they are delivering parcels to the correct owners.

  • Please provide COMPLETE AND CORRECT SHIPPING INFORMATION. We are not responsible if your package went missing or marked as undelivered due to incomplete or incorrect shipping info that was provided. We always make sure that we write down your shipping info on the courier's waybill exactly as you have provided us.

  • As per LBC's policy, should your parcel be returned to us for INCORRECT ADDRESS, you will be asked to pay for shipping again. 

  • Customers should accept the responsibility to frequently check the status of the shipment. We are not responsible should customers miss courier delivery.

  • Please track your package via the courier's website using the tracking number we have provided.

  • We will send you your tracking number as soon as the courier picked up your order/s.

  • Shipping update usually takes about 24 hours (more if they are having a systems maintenance or delay in shipping schedule) after the parcel has been picked up. Any questions regarding the status of your parcel, please contact LBC Customer Care at 02 88585999.

  • We do not offer Cash On Delivery and thus, paid for your shipping upon pick up of your orders. Please be advised that there should be NO fees to collect upon receiving your order. Should courier ask for shipping payment, please get the rider's name and report to LBC Customer Care at 02 88585999. 

  • For safety reasons, some local areas are on lockdown due to COVID-19. Please ensure that your area allow couriers to pass so they can deliver your order/s. If your area is on lockdown, please inform us by writing it down on the Notes section before you Checkout or if you have already checked out, kindly email us at theauroranightcrystals@gmail.com along with your ORDER NUMBER so we can find other means to ship your order/s.

  • If you have any inquiries regarding your shipping status, we highly encourage our customers to contact courier's Customer Care. The reason for this is for customers to be able to provide additional information the courier might need - information that we were not provided (shortcuts, area rerouting or lockdowns, landmarks etc) upon placing an order. Rest assured that we will also file a report and make a follow up with the courier regarding your parcel.

  • All International Customers are responsible for any Customs / VAT fees that occur when the product arrives to your country.

  • All Free Domestic Shipping coupons are valid only in the Philippines.

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Just a gentle reminder that prior to placing an order, customers will be asked to agree with our Policies, Terms & Conditions.

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HAPPY SHOPPING!

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